Procedures designed to keep IT processes safe and cut down on IT costs make up information technology (IT) support. Jainya Tele Enterprises is an IT support services business that has been providing help desk and infrastructure support for 17 years. They promise to improve your IT processes on the spot.
The goal of IT support services is to make sure that your business apps and IT infrastructure stay safe, work well, and change as your business does. The service covers a lot of different areas, from giving advice to tracking, fixing problems, and making things run more smoothly.
Get a third-party viewpoint on any IT-related issue you find hard to solve. We can audit an IT infrastructure component or IT process in question, investigate the matter of concern, and provide a detailed action plan for issue resolution.
Your clients or employees may encounter a straightforward software issue that disrupts their work routine or degrades the user experience. Our L1 engineers are capable of promptly addressing user enquiries and requests in order to restore user convenience.
Our team of software and infrastructure management engineers will provide assistance when our initial line of support is unable to do so. They address intricate issues that necessitate further investigation and prioritise the prevention of their recurrence rather than their resolution.
You gain access to a team that provides assistance with business-critical IT activities, such as software development and evolution, cross-system or cloud migrations, software and network rearchitecting, or server virtualisation.
We ensure the availability and high performance of your cloud-hosted infrastructure and applications, as well as reasonable costs, by monitoring and perpetually optimising your cloud resource consumption. We assist you in the expansion of your cloud portfolio by providing the most suitable and effectively implemented solutions when new business plans and requirements arise.
We employ a comprehensive approach to your cybersecurity posture. Rather than installing standalone security tools and unavoidably leaving gaps, we will analyse your IT infrastructure and processes and unfold a security environment that covers all possible entry points of security threats.
This service option is the most suitable for those who wish to delegate the entire IT support function to a single vendor. Our cross-functional support team will ensure the security and functionality of your network, business systems, servers, data storage, and all other infrastructure components.
We do not merely monitor key performance indicators for your business applications to address slowdowns and malfunctions. We gain an understanding of your software and its objectives in order to enhance and optimise it with new functionalities and capabilities that are beneficial.
The purpose of information technology (IT) support is to minimise IT costs and ensure the continuity of IT workflows. Jainya Tele Enterprises, an IT support services company with 17 years of experience in infrastructure and help desk support, guarantees the continuous enhancement of your IT processes.
From daily monitoring and administration to long-term continuous optimisation and evolution, we can manage all of your IT infrastructure components.
We provide a variety of ticket submission scenarios for on-demand support models, which are typical for L1–L2 help desks:
Multi-level system for handling incidents:
Detailed explanations of the IT infrastructure and how things work:
Training resources that users can use on their own:
Improvements in user happiness and adoption:
Assessments of regulatory compliance
Regular reporting that is clear:
We look at the total cost of ownership (TCO) and return on investment (ROI) of the assets we'll be supporting before we start supporting them. This helps us figure out how much these financial numbers will improve once we start supporting them.
Regular reports with clear metrics for strict compliance with service level objectives show our business IT support actions and service quality. These KPIs are what we use:
We think that long-term IT support is good for both the customer and the IT support provider. This is because a longer service term means fewer transition and integration steps for the customer and well-tailored work routines for the support team.
We've worked with businesses in more than 30 different fields. The following are the areas where we are most knowledgeable.
IT support costs
cloud costs
app availability
user satisfaction
app issues
Jainya Tele Enterprises' professionals will establish effective IT support workflows and closely monitor your IT infrastructure or its components.
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