Managed IT Services Worth Handling With managed-it-services-jainya-tele-enterprises

Managed IT Services

With 10 years of experience in IT, Jainya Tele Enterprises can be your reliable partner to keep an eye on, fix, and improve all (or any) parts of your IT system. By writing down the service scope and KPIs in a SLA, we make the process and prices clear.

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Managed IT services help your IT systems and apps stay stable, save you money, and adapt to changing business needs.

How We Can Make Working Together Safe and Comfortable

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Flexible cooperation models

We at Jainya Tele Enterprises can handle all of your company's IT needs because we are a full-service MSP. We also support co-managed cooperation, which means that we can share duties with your own IT infrastructure team or other IT service providers.

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SLA-based service delivery

We make sure that the service is clear and build trust by writing down and signing a SLA that lists the KPIs, rules, and services that will be provided.

Sample KPIs for some of our managed IT services

Help desk:

  • First response time.
  • Customer Satisfaction Score (CSAT).
  • Resolution rate.
  • Abandonment rate for calls

Cybersecurity:

  • Networks/software/devices monitored.
  • Incidents detected.
  • Incidents resolved.
  • Incident response time.

Application support:

  • Application availability.
  • Application change requests implemented.
  • Application change requests waiting in backlog.
  • Satisfaction of key application stakeholders.
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24/7 availability and fast responsiveness

We will keep an eye on the health of your equipment 24 hours a day, 7 days a week. Most of the time, it takes us no more than eight hours to make urgent fixes and one to two weeks to add new features.

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Excellent communication

Based on your personal preferences, we agree on the best tools, amount of detail, and timing for how often and how we should communicate. If some of your team doesn't speak English, we'll probably give you a person to talk to in that language.

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Knowledge transfer

We make sure that your architects, developers, testers, DevOps engineers, IT support experts, database administrators, and security administrators learn what they need to know when we work together in the co-managed mode.

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Guaranteed quality and data security

Our quality-first method is what makes sure you get the most out of working with Jainya Tele Enterprises when we provide managed IT services. Your data is safe with us because of our security policies and procedures, as well as our cutting-edge technology and skilled workers.

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Roi joy

Help Desk Manager

The numbers we achieve are not fortuitous. They result from our tailored approach to the combination of features at every help desk. The projects I manage show that the real boosters of help desk performance are multi-channel support, a self-service portal, automated ticket routing, and a solid knowledge base.

One Team for All Your IT Tasks

A managed IT services provider (MSP) is a company that works with your SLA to take care of your IT hardware and software. As a managed service provider (MSP), Jainya Tele Enterprises can take care of all your IT needs. They offer a range of services, from daily monitoring and control to long-term optimisation and evolution.

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IT components we manage

*We describe a sample set of IT parts because the infrastructure and IT assets of each company will be different.

Hardware

  • Desktops
  • Laptops
  • Mobile devices
  • IoT devices

Software

  • Custom applications
  • SaaS applications
  • Cloud applications
Networks
  • Switches
  • Routers
  • Wireless access points
  • Modems
  • Hubs
  • Servers

Data storage

  • Databases
  • Data warehouses
  • Data lakes
  • Cloud data storage

Security tools

  • Firewalls
  • SIEM
  • IAM
  • Network Security Monitoring tools
  • Antivirus

Software development infrastructure

  • Development and testing environments
  • CI/CD pipeline
  • Containerization tools
  • Dependency management systems

Why Jainya Tele Enterprises is Your Best Choice

  • Since 2016 in the IT industry.
  • Since 2017 in ITSM.
  • Since 2017 in infrastructure services.
  • A skilled IT group with many different kinds of certifications, such as AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), and AWS Certified SysOps Administrator (SOA).
  • The prestigious Global Outsourcing 100 listing shows that they can bring greatness and new ideas to every project.
  • We take a personal approach to each customer because we have knowledge in many fields, such as healthcare, retail, manufacturing, financial services, marketing and advertising, and more.
  • Making sure prices are clear and SLAs are flexible. If you ask for a custom price, we'll give it to you right away.
  • To make sure that service performance is based on value, the company has an ISO 9001-certified mature quality management system.
  • Certified information security management system to make sure that the customer data we view is completely safe.
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Managed IT Services Jainya Tele Enterprises Delivers

For each client, we plan a unique set of controlled services.

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IT infrastructure assessment
  • A look at the current state of the IT infrastructure, with a focus on protection, scalability, and operational efficiency.
  • IT infrastructure optimisation plan with specific steps to take to fix issues found.
  • Mobile devices
  • Cost optimisation for IT systems.
  • Cost optimisation for IT systems.
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IT infrastructure monitoring 24/7
  • The setting up of tools for monitoring and alerting systems (we usually use Prometheus or Nagios).
  • Every infrastructure node's availability, uptime, and reaction time are reported on.
  • Fixing problems to keep systems working well.
  • Network Operations Centre (NOC) that is managed.
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IT infrastructure administration
  • managing users, setting up and updating software on a daily basis.
  • Cloud services, computers, networks, on-premises and cloud data centres, and management of these things.
  • Managing a virtual screen.
  • Checking for vulnerabilities.
  • Review and report on compliance on a regular basis (HIPAA, GDPR, PCI DSS, FDA, etc.).
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IT help desk
  • L1 help desk: fixing simple customer problems.
  • L2 help desk takes care of basic and complicated technical problems and requests.
  • L3 help desk handles problems with apps at the code level as well as more complex requests and problems with infrastructure.
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Cloud management
  • Infrastructure control for AWS, Azure, and more than one cloud.
  • Setting up cloud systems.
  • Moving data and applications to the cloud.
  • Monitoring and improving the cloud.
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Managed application services
  • Monitoring an application with a focus on important data, such as response time and application availability.
  • Fixing problems with applications.
  • Re-engineering, re-architecting, and redesigning are all types of program modernisation.
  • Application development with constant addition of new features and design tests.
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Managed DevOps
  • Setting up the CI/CD workflow.
  • The use of a containerisation approach (based on Apache Mesos or Kubernetes).
  • Implementing test automation into action.
  • Making plans for an automated tracking system.
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Managed security
  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program planning or assessment.

Who Wants Managed IT Services?

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Roi joy

IT Director

The most obvious answer is any business that doesn't have its own IT team but still needs to make sure its IT system works well. However, working with an MSP is still a good idea even if you have full-time or part-time IT experts. Flexible and on-demand growth are what make managed IT services so great. You can only hire someone to do one part of your IT (like help desk or DevOps) or a job that your team is missing. We have a lot of experience at Jainya Tele Enterprises working on projects where our experts work together with the client's IT team or with other MSPs.

Benefits of Hiring a Mature MSP

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Cost savings

Most likely, you don't need a big group of full-time IT experts to run your system. Because an MSP does the work for you, you only pay for what you need done, and you can easily add more people to the team without having to go through the long hire process.

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Access to diverse expertise

Jainya Tele Enterprises gives you quick access to a large group of IT experts who can fix any problem you have, whether it's a bug in the software or a security hole.

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Round-the-clock support

Jainya Tele Enterprises has teams that work in different time zones, night shifts, and on holidays to make sure that customers can always get help, no matter what day or time it is.

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Uninterrupted services

A developed MSP will be fully responsible for uninterrupted service delivery. This means that if an employee calls in sick, the work doesn't stop; the MSP will quickly find a replacement.

Jainya Tele Enterprises Answers Frequent Questions

Q1: Does it really save money to hire an MSP instead of having your own IT staff?

Ans:

  • When you work with an MSP, you can use all of the IT knowledge that the company has. Think about how many full-time IT workers you'd have to hire to get the same result.
  • Let's think about the days when your in-house workers might not be able to work and say that the outsourced managed support doesn't stop.
  • Managed IT help works to keep major IT problems from happening. For you, it means your peace of mind and getting your work done without any problems.
Q2: How can we be sure that our business info is safe if we let someone else use our software?

Ans: We employ sophisticated encryption algorithms to guarantee that all business information, both in storage and during transmission, remains secure and inaccessible to unauthorised entities.

Q3: Are there any concealed expenses associated with managed IT services?

Ans: You don't have to worry about these things because there is a SLA in place. An SLA makes sure that managed services are clear and that costs are predictable by writing down the services that an MSP provides and how often they happen.

Q4: Is it feasible to provide comprehensive remote managed support?

Ans: In essence, the answer is affirmative. Jainya Tele Enterprises, a company that offers professional managed IT services, remotely monitors nearly all IT components, including software, networks, data storage, security tools, cloud services, and applications. Hardware is the sole component against which remote coverage is not feasible.

IT Management Services with Flexible Pricing

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Per-ticket pricing

It works best for L1 and L2 support and security control.

We agree on the ticket cost at the start of our work together, and you only pay for the issues we fix each month.

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Fixed monthly fee

The best for: L3 support (fixing bugs, more complex app and infrastructure problems and requests), and security management.

You pay ahead of time at a lower hourly rate for a block of hours during which we provide round-the-clock help.

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Time & Material (hourly billing with a cap)

Best for: Changing applications and/or parts of the IT system (by adding new features or making big changes)

The bill you get at the end of the month is based on how many hours or efforts you reported during the month.

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Mixed approach, like a fixed monthly fee and T&M

It works best for long-term partnerships that involve a variety of services.

You can mix and match different price models to find the best ones for the tasks that make up your service suite.

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